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Add frankenfirm soundhax to troubleshooting #2357

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@danny8376 danny8376 commented Aug 19, 2023

first, ref: https://gist.github.com/danny8376/524394a41202c3617e6a1ef6c181fa91

the site should cover all cases include 2.1.0 handling, hopefully
js part of the site

and this should resolve #2279
i don't think there's a good way to determine which sound app version they have without running normal soundhax first, even though it's almost guaranteed to fail (for 5.0.0 and greater)

@@ -276,13 +276,19 @@ If your console is not on those firmwares, it likely indicates that you already
<summary><u>"An error has occurred, forcing the software to close..." (white message box)</u></summary>

There is an issue with your `otherapp.bin` file (it is missing, misplaced, or corrupted). Download the latest release of [universal-otherapp](https://github.com/TuxSH/universal-otherapp/releases/latest) and place it on the root of your SD card.

If the above doesn't fix your issue, and you are using an Old 3DS / Old 3DS XL / Old 2DS, you may be encountering a specific issue involving cartridge updates. Take another look at the system version. If the last number, e.g. 4 in 11.3.0-**4**U, is 4 and lower and the system version is 11.3.0 and lower, replace the soundhax file on the root of your SD card with the one from [this site](http://soundhax.saru.moe/frankenfirm.html?crash)
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"specific" is not necessary here
4 and lower -> 4 or lower
soundhax should be capitalized
"If the last number is 4 or lower (e.g. 11.3.0-4U) would be preferred

Add link to NH here too? And or maybe to safecerthax?

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should 11.3.0 and lower also be 11.3.0 or lower? (Actually, this part might not even be needed as they shouldn't go soundhax if not?)
not sure about safecerthax, indeed could be an alternative, simply add another section of If the above doesn't fix your issue, and you are using an Old 3DS / Old 3DS XL / Old 2DS, you can also try...?

_pages/en_US/troubleshooting.txt Outdated Show resolved Hide resolved
You have the wrong Soundhax file for your console and region, or your console is incompatible with Soundhax. In the latter case, your course of action will determine on what version your 3DS is currently on. Join [Nintendo Homebrew on Discord](https://discord.gg/MWxPgEp) for assistance.
You have the wrong Soundhax file for your console, region and version. Double-check that you entered all the info correctly into the [Soundhax website](https://soundhax.com/), redownload your soundhax file, and replace it with the one on the root of your SD card.

If the above doesn't fix your issue, and you are using an Old 3DS / Old 3DS XL / Old 2DS, you may be encountering a specific issue involving cartridge updates. Take another look at the system version. If the last number, e.g. 0 in 11.3.0-**0**U, is 3 and lower and the system version is 11.3.0 and lower, replace the soundhax file on the root of your SD card with the one from [this site](http://soundhax.saru.moe/frankenfirm.html?unplayable)
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see other review referencing this text
Link to safecerthax here if troubleshooting fail?

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This PR is currently based on #2498

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Providing cartupdated version crossing two releases can lead to useless Soundhax guide
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