Chore: Update issue templates

.github/ISSUE_TEMPLATE/bug-template.md

@@ -1,24 +1,38 @@
 ---
-name: Bug template
+name: Bug Template
 about: For documenting bugs as per our bug process
 title: "[bug title]"
-labels: bug
+labels: Bug
 assignees: ''
 
 ---
 
-Describe the Bug:
+#### Describe the Bug:
 
-Probability (1-5):
+#### Probability:
 
-Effect (1-5):
+(How likely the bug is to happen, scored from 1-5. For example, probability of 5 is something like "it happens to all users every time they log in." whereas probability of 1 "only happens to certain users when a really specific and unlikely path is followed.")
 
-Steps to reproduce the behaviour:
+#### Impact:
 
-Screenshots:
+(How bad the bug is when it does happen, scored from 1-5. For example, effect of 5 is "the entire app crashes and makes it unusable for all users" or "the bug causes the wrong data to be saved, with critical information (e.g. payment) being affected." whereas effect of 1 is "It makes some styling look a little bit weird.")
 
-Additional information:
-* OS: [e.g. iOS]
-* Browser: [e.g. chrome, safari]
-* Version: [e.g. 22]
-* Additional context
+<img src="https://www.getzephyr.com/sites/default/files/riksk%20matrix.jpg" alt="Bug Matrix" width="250" height="250"/>
+
+#### Steps to reproduce the behaviour:
+
+1. Step #1
+2. Step #2
+3. Step #3
+
+#### Screenshots:
+
+#### Additional information:
+
+OS: [e.g. iOS]
+Browser: [e.g. chrome, safari]
+Version: [e.g. 22]
+
+#### Additional Context
+
+-

.github/ISSUE_TEMPLATE/service-design-task-template.md

@@ -0,0 +1,48 @@
+---
+name: Service Design Task Template
+about: Service Design Task Template
+title: ''
+labels: Backlog Refinement, Service Design
+assignees: ''
+
+---
+
+#### Goal of Ticket
+
+#### Describe the Task
+
+A clear and concise description of what the task is.
+
+#### Acceptance Criteria
+
+- [ ] first
+- [ ] second
+- [ ] third
+
+#### Additional context
+
+Add any other context about the task here.
+
+#### Definition of Ready:
+
+Note: If any of the points are not applicable: delete or mark N/A
+
+- [ ] Topic is clearly defined
+- [ ] Task description is clear
+- [ ] People to speak to are identified (if applicable)
+- [ ] Acceptance Criteria is clear
+- [ ] Ticket title is clear
+- [ ] Ticket is reasonably split up/sized
+- [ ] Value/Pain is clear
+- [ ] Relevant team members are assigned
+- [ ] Ticket estimated (if required)
+
+#### Definition of Done.
+
+Note: If any of the points are not applicable: delete or mark N/A
+
+- [ ] Rough user stories proposed
+- [ ] Follow-up tickets created (if necessary)
+- [ ] Findings are documented (if necessary)
+- [ ] Reference docs/spreadsheets identified and indexed
+- [ ] Value proposition canvas (if required)

.github/ISSUE_TEMPLATE/task-issue-template.md

@@ -1,5 +1,5 @@
 ---
-name: Task issue template
+name: Task Issue Template
 about: For cards that are not user stories, but may be technical, UX-related, or other
   tasks.
 title: "[title of task]"
@@ -9,6 +9,7 @@ assignees: ''
 ---
 
 #### Describe the task
+
 A clear and concise description of what the task is.
 
 #### Acceptance Criteria
@@ -17,7 +18,13 @@ A clear and concise description of what the task is.
 - [ ] second
 - [ ] third
 
+#### Definition of Done
+
+- [ ] first
+- [ ] second
+- [ ] third
+
 #### Additional context
 
-* Add any other context about the task here.
-* Or here
+- Add any other context about the task here.
+- Or here

.github/ISSUE_TEMPLATE/tech-debt-template.md

@@ -0,0 +1,37 @@
+---
+name: Tech Debt Template
+about: Tech Debt Template
+title: ''
+labels: Tech Debt
+assignees: ''
+
+---
+
+#### Description of the Tech Debt
+
+#### Tech Debt Triage
+
+The purpose of our technical debt triage process is to analyze technical debt to determine risk level of the technical debt and the value in tackling that technical debt.
+
+#### Risk Value Scoring:
+
+| Level  | Value                 |
+| ------ | --------------------- |
+| High   | <div align="center">3 |
+| Medium | <div align="center">2 |
+| Low    | <div align="center">1 |
+
+| Technical Debt - Risk Types                                                                                                   | Level | Value |
+| ----------------------------------------------------------------------------------------------------------------------------- | ----- | ----- |
+| Business Area Risk - Risk of business area visibility / damage to user experience                                             |    0   |   0    |
+| Developer Fault Risk - How likely will this tech debt cause a future error related to coding on top of it                     |    0   |   0    |
+| System Fault Risk - Risk of system errors or application downtime                                                             |    0   |   0    |
+| Time Scale Risk - Compound risk effect if left alone. How much more difficult to fix or dangerous will this become over time? |    0   |   0    |
+| Time Sink Risk - How much will this tech debt slow the development process down                                               |    0   |   0    |
+| <div align="right">**TOTAL SCORE:**                                                                                           |    0   |   0    |
+
+#### Development Checklist:
+
+- [ ] Checklist item
+- [ ] Checklist item
+- [ ] Checklist item

.github/ISSUE_TEMPLATE/user-story-template.md

@@ -3,20 +3,53 @@ name: User Story Template
 about: User stories are broken down product backlog items that are user-focused and
   vertically-sliced.
 title: As a [user], I want to [what], so that [why]
-labels: User Story
+labels: Backlog Refinement, User Story
 assignees: ''
 
 ---
 
 #### Description:
+
 Brief description of the work involved, including any user research context or key decisions.
 
 #### Acceptance Criteria:
-* Option - use Ghirken:
+
 Given
 When
 Then
-* [Other AC]
-* [Other AC]
-* [Other AC]
-* Meets the DOD
+
+#### Development Checklist:
+
+- [ ] Checklist item
+- [ ] Checklist item
+- [ ] Checklist item
+- [ ] Meets the DOD
+
+#### Definition of Ready (Note: If any of these points are not applicable, mark N/A)
+
+- [ ] User story is included
+- [ ] User role and type are identified
+- [ ] Acceptance criteria are included
+- [ ] Wireframes are included (if required)
+- [ ] Design / Solution is accepted by Product Owner
+- [ ] Dependencies are identified (technical, business, regulatory/policy)
+- [ ] Story has been estimated (under 13 pts)
+
+#### Definition of Done (Note: If any of these points are not applicable, mark N/A)
+
+- [ ] Acceptance criteria are tested by the CI pipeline
+- [ ] UI meets accessibility requirements
+- [ ] Configuration changes are documented, documentation and designs are updated
+- [ ] Passes code peer-review
+- [ ] Passes QA of Acceptance Criteria with verification in Dev and Test
+- [ ] Ticket is ready to be merged to main branch
+- [ ] Can be demoed in Sprint Review
+- [ ] Bugs or future work cards are identified and created
+- [ ] Reviewed and approved by Product Owner
+
+#### Blocked By/Blocking
+
+
+#### Notes:
+
+-