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push notifications for users (requires a user app install) #3789

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ITJamie opened this issue Apr 3, 2024 · 1 comment
Open

push notifications for users (requires a user app install) #3789

ITJamie opened this issue Apr 3, 2024 · 1 comment
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enhancement New feature or request

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@ITJamie
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ITJamie commented Apr 3, 2024

What problem would you like to solve? Please describe:
some of our users have very bad cell phone signal at their homes.
being able to send push notifications to users via a mobile app (or 3rd party push service eg pushover) would be great

Describe the solution you'd like:
a Mobile app with push notification support

Describe alternatives you've considered:
slack notifications with an @ username field filled out might also work? but requires being able to document the oncall persons slack username

Additional context:
similar to pagerduty's ability to send push notifications to users with the pagerduty app installed.

@ITJamie ITJamie added the enhancement New feature or request label Apr 3, 2024
@mastercactapus
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This will likely come as part of #2639 which is currently in-progress.

However, for now, users can add SLACK_DM as an additional contact method from their profile page (escalation policies only support Slack channels). This will send them a DM over slack in addition to sms/voice/any other contact methods they have configured.

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