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faq.html
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<!DOCTYPE html>
<html lang="en">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
<title data-i18n="faq_page_title">FAQ | Syncloud</title>
<meta name="author" content="syncloud.org">
<meta name="description" content="Your Personal Server">
<meta name="keywords" content="Your Personal Server">
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</head>
<body style="display: none">
<div id="header"></div>
<div class="headerbg">
<div class="block1 wd12" id="block1">
<h1 data-i18n="faq_long">Frequently Asked Questions</h1>
</div>
</div>
<div class="wd12 questions faq">
<div class="ablock"><a class="a" href="#privacy">1) <span data-i18n="faq_1">What Syncloud does with my personal data?</span></a></div>
<div class="ablock"><a class="a" href="#account">2) <span data-i18n="faq_2">Why do I need an account at</span> syncloud.it?</a></div>
<div class="ablock"><a class="a" href="#access">3) <span data-i18n="faq_3">How can I access my Syncloud device?</span></a></div>
<div class="ablock"><a class="a" href="#credentials">4) <span data-i18n="faq_4">What are login and password to access my device?</span></a></div>
<div class="ablock"><a class="a" href="#internet">5) <span data-i18n="faq_5">Can I access my device from anywhere through the Internet?</span></a></div>
<div class="ablock"><a class="a" href="#data">6) <span data-i18n="faq_7">Where Syncloud stores data?</span></a></div>
<div class="ablock"><a class="a" href="#ssh">7) <span data-i18n="faq_8">Can I access my device with SSH?</span></a></div>
<div class="ablock"><a class="a" href="#web">8) <span data-i18n="faq_9">Can I activate my device without mobile application?</span></a></div>
<div class="ablock"><a class="a" href="#help">9) <span data-i18n="faq_help">Where can I get more help?</span></a></div>
<div class="ablock"><a class="a" href="#return">10) <span data-i18n="faq_return">Return policy</span></a></div>
</div>
<div class="link_block wd12" id="privacy">
<div class="bh1"><span data-i18n="faq_1">What does Syncloud do with my personal data?</span></div>
<div class="onecolumn2">
<div class="twoc_text"><span data-i18n="faq_1_answer">Syncloud collects and stores a minimum of your personal information that is required to provide our services to you. We do not share your personal data with third parties. You can find our privacy policy on</span> <a href="https://www.syncloud.it/privacy" class="a">www.syncloud.it</a>.</div>
</div>
</div>
<div class="link_block wd12" id="account">
<div class="bh1"><span data-i18n="faq_2">Why do I need an account at</span> <a href="https://www.syncloud.it" class="a">www.syncloud.it</a> ?</div>
<div class="onecolumn2">
<div class="twoc_text" data-i18n="faq_2_answer_new">Syncloud manages domain names for each Syncloud device. This domain name is linked to you device address. Account at www.syncloud.it is needed to enable control over these domain names.</div>
</div>
</div>
<div class="link_block wd12" id="access">
<div class="bh1" data-i18n="faq_3">How can I access my Syncloud device?</div>
<div class="onecolumn2">
<div class="twoc_text"><span data-i18n="faq_3_answer">Each Syncloud device has a domain name associated with it. You provide this domain name during device activation. For example if you provided "mydomain" then your device should be accessible at https://mydomain.syncloud.it address. You can always get device address by logging into</span> <a href="https://www.syncloud.it">www.syncloud.it</a>.</div>
</div>
</div>
<div class="link_block wd12" id="credentials">
<div class="bh1" data-i18n="faq_4">What are login and password to access my device?</div>
<div class="onecolumn2">
<div class="twoc_text" data-i18n="faq_4_answer">You specify these credentials at device activation along with device domain name. These credentials are not transfered anywhere, only you know them.</div>
</div>
</div>
<div class="link_block wd12" id="internet">
<div class="bh1" data-i18n="faq_5">Can I access my device from anywhere through the Internet?</div>
<div class="onecolumn2">
<div class="twoc_text"><span data-i18n="faq_5_answer">Yes, you can. By default, Syncloud device is in internal mode. That means it is not available outside the home network. You can switch Syncloud device to external mode. This will make it available from anywhere through the Internet as long as Syncloud device is connected to Internet. However, there are a few things to </span><a data-i18n="faq_5_answer_toknow" class="a" href="https://github.com/syncloud/platform/wiki/Things-to-know-before-buying-a-device ">know</a><span data-i18n="faq_5_answer2"> before buying a device. You can find further information </span><a href="https://github.com/syncloud/platform/wiki/External-access" data-i18n="faq_5_answer_access" class="a">here</a>.</div>
</div>
</div>
<div class="link_block wd12" id="data">
<div class="bh1" data-i18n="faq_7">Where Syncloud stores data?</div>
<div class="onecolumn2">
<div class="twoc_text" data-i18n="faq_7_answer">Syncloud stores all data either on the device itself or on attached external hard drive. This includes all data of Syncloud applications. It's not necessary to get external hard disk to start using Syncloud. There are always few free gigabytes on SD card or flash memory, this space is used by Syncloud as a storage.</div>
</div>
</div>
<div class="link_block wd12" id="ssh">
<div class="bh1" data-i18n="faq_8">Can I access my device with SSH?</div>
<div class="onecolumn2">
<div class="twoc_text" data-i18n="faq_8_answer">Yes. Default account before activation is this, login: root, password: syncloud. After activation password becomes the same as device password.</div>
</div>
</div>
<div class="link_block wd12" id="web">
<div class="bh1" data-i18n="faq_9">Can I activate my device without mobile application?</div>
<div class="onecolumn2">
<div class="twoc_text" data-i18n="faq_9_answer">Yes. All you need to do is find out device IP, usually on your router web page and open https://<IP> in your browser. Then follow the activation procedure.</div>
</div>
</div>
<div class="link_block wd12" id="help">
<div class="bh1" data-i18n="faq_help">Where can I get more help?</div>
<div class="onecolumn2">
<div class="twoc_text">
<span>
<a href="https://github.com/syncloud/platform/wiki" class="a">Wiki</a>,
<a href="https://syncloud.discourse.group" class="a">Discussion / Support</a>
</span>
</div>
</div>
</div>
<div class="link_block wd12" id="return">
<div class="bh1" data-i18n="faq_return">Return policy</div>
<div class="onecolumn2">
<div class="twoc_text" data-i18n="faq_return_answer">Customers have 14 days after receiving the device to return it back and get a refund. Postage costs are not refundable. Faulty devices are replaced for free within 6 months from the date of purchase.</div>
</div>
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