Install as non admin - SB was running and available until restart then not in task tray.

[macattack12]

What happened?

Does SandBoxiePlus need to be installed while logged into the Administrator account?
I was logged in as a user, ran the installer which prompted for admin account password, install completed although I didn't see the driver install, SB was shown running in the icon tray, was able to use SB to run browser in SB, but no right click context menu yet listed "Run SandBoxed". So I rebooted and logged in as user and there is no SB in the icon tray.
I didn't see anywhere in the forum or docs that it had to be installed while logged in as administrator, is that what needs to happen so that all users have SB available?
Do I need to uninstall and reinstall now?
Thanks.

To Reproduce

No response

Expected behavior

I didn't expect SB to run and then not be available after reboot.

What is your Windows edition and version?

Win 8.1 64bit.

In which Windows account you have this problem?

User account with UAC protection set to Always notify.

Please mention any installed security software

McAfee

What version of Sandboxie are you running?

Latest Plus version as of 2/11/22

Is it a regression?

No response

List of affected browsers

No response

In which sandbox type you have this problem?

Not relevant to my request.

Is the sandboxed program also installed outside the sandbox?

Not relevant to my request.

Can you reproduce this problem on an empty sandbox?

Not relevant to my request.

Did you previously enable some security policy settings outside Sandboxie?

No response

Crash dump

No response

Trace log

No response

Sandboxie.ini configuration

No response

Sandboxie-Plus.ini configuration (for Plus interface issues)

No response

[macattack12]

fyi, I used a virtual machine to install Plus as logged in as administrator, then switched users to non admin, no sandboxie.
I then restored the clean VM, downloaded the Classic 64mit version, installed it while logged in as non-admin, and wouldn't you know it, new desktop icon appeared as it should, SB was started and in the system tray, and right click context menu item for Run Sandboxed was there. The Plus version had no desktop icon and no context menu item.

I then rebooted and logged back in as non-admin and desktop icon is still there, SB is running in system tray and right click menu item is there.

So it would seem the current Plus 64bit version 1.0.8 doesn't install correctly on Win8, makes me wonder if it will install correctly on W10 to tell you the truth. The 64bit Classic version 5.55.8 seems to install on the same VM just as it should.

fyi,
Mark

[isaak654]

1. Windows 8 or 8.1 ?
2. Could you test 1.0.10 too ?

[macattack12]

I just updated my initial comment, it was an IE11 Win 8.1 OS in a virtualbox VM.
I also just downloaded 1.0.10 and installed to the vm and got the same results, on install only the sandbox is running in the system tray, no desktop icon and no right click context menu. When I reboot there is no SB in the system tray, still no desktop icon and still no right click context menu to run files as SB. I checked services.msc and the Sandbox Service is running and set to Automatic.
So 1.0.10 gives the same non working results as 5.55.8

[macattack12]

FYI, I also just tested this on a Win10 VM in virtualBox downloaded from https://www.sysprobs.com/download-pre-installed-virtualbox-images-linux-windows, imported the appliance, the IEUser password is found here https://developer.microsoft.com/en-us/microsoft-edge/tools/vms/

I created a new user that was only in the users group, SandBoxIEPlus also fails to install correctly for this type of user, It seems the only way to have a successful install where icons appear on the desktop and the service successfully restarts and shows up in the system icon tray is to be a user in the administrators group. This isn't listed as a requirement that I could find anywhere in the SB documentation so it seems like it would sure limit the use of the product for anyone going through the download and installation process. And again I found that the Classic version will install and run successfully for a user that is only in the users group. SO it seems this new installer for Plus is broken.

[isaak654]

In case you need to compare both installers more closely, see:
Sandboxie-Plus.iss
SandboxieVS.nsi

[macattack12]

Thanks Isaak654, I don't really plan to do more testing now that I've proven the current Plus installer is broken in Win10 and Win8.1. Will wait for the next release with a fix whenever it comes out.

[isaak654]

I'm not usual to comment things of which I'm not entirely aware, so I'm going to mention @mpheath for a possible reply.

[mpheath]

The installer currently uses Current User for desktop icons and task based registry entries. The installer is doing what it is instructed to do. You could install it a million or more times and it will do the same thing.

I have submitted a Pull Request #1632 to change the desktop icons and task based registry entries to All Users. If commited and released, then you can expect different results with the install. Recommend uninstall of previous version before installing the new released version with these changes so that it gets the best results possible.

@isaak654 , thanks for the mention.

[macattack12]

I would assume the "Classic" version, since it installs fine w/ a non-admin user is using "All Users"?
I understand the installer is doing what its instructed, but as with all code changes it seems "Plus" didn't follow what was working in the Classic version and no one bothered to test it until I did. Don't take my report as being snarky, my background is software QA testing. :-) Thanks for the code commit, I'll be happy to give it a go once tested and released.

[Luro223]

@macattack12 I had the same issue, the temporary solution was to restart explorer and then I got the icon in tray

[isaak654]

Issue marked as stalled work because of: #1632 (comment)