[Prod] Research chat bot/conversation best practices

[smarrison]

Description

What does the task entail?

Search for best practices from sources like Twilio to see if there is guidance to improve chat bot user experience. Send them to the team in Slack, and if you feel inclined, do a UX audit of the script to improve usability

Skillsets that would be useful for completing this task?

Research, UX writing

Domain - what area does this issue fall into?

Consider selecting a tag from this list:

• Wireframing
• User testing
• Twilio
• UX writing
• Graphics

Lifecycle - where is this task in the grand scheme of things? Who should be consulted?

For reference, product should take a first run at things, share amongst the team, then escalate to BASTA team members.

Share with @arjanvfa @lizard12995 @smarrison

Consider selecting a tag from this list:

• Product review
• Dev interfacing
• Organizer interfacing
• Ready for SK review