Neuron wallet restoration problem

[ALI57100]

Topic Type

Incorrect Balance

Detail of the issue

good evening team
I restored my neuron wallet on a new laptop using the seed phrase because my old laptop is broken.
after having correctly synchronized the nodes and after clearing the cache, my sole CKB is 0.
My ckb tokens were in staking.
My new address shows me a 0 balance.
Could someone help me please?

bundled-ckb.log

No response

bundled-ckb-light-mainnet.log

No response

main.log

No response

status.log

No response

[ALI57100]

[ALI57100]

[ALI57100]

Wallet where my ckb staker tokens are located

[yanguoyu]

@ALI57100 So could we close this issue? It has been resolved on the discord.

[Time4minig]

Hi all, I have the same issue.
Do you know where I can find some help?
Thank you!

[Keith-CY]

Hi all, I have the same issue. Do you know where I can find some help? Thank you!

Hi @Time4minig

You can join Neuron's discord(https://discord.gg/N9nZ3JE2Gg) or send email to neuron@magickbase.com for further support.